Living Legacy

Resolving Tenant Disputes : A Guide for Landlords

While most landlord-tenant relationships are harmonious, there may be times when disputes arise. As a landlord, it is important to be prepared and know how to effectively resolve tenant disputes to maintain a positive and productive rental environment. Here’s a guide to help you navigate tenant dispute resolution in US:

Communicate openly and actively listen

One of the first steps in resolving tenant disputes is open and clear communication. Actively listen to your tenant’s concerns and try to understand their perspective. Encourage them to express their grievances and provide them with the opportunity to present their side of the story. Be respectful and maintain a professional demeanor throughout the process.

Mediation services

Consider utilizing mediation services when disputes arise. Mediation is a voluntary process where a neutral third party helps facilitate a conversation between the landlord and tenant to reach a mutually acceptable resolution. The City Office of the Community Mediation Program provides free mediation services to help landlords and tenants resolve conflicts amicably.

Understand the eviction process

In some cases, tenant disputes may escalate to a point where eviction becomes necessary. Familiarize yourself with the eviction process in Baltimore, including the legal requirements and timeline. It is crucial to follow all legal procedures and requirements when pursuing an eviction to avoid potential complications or legal repercussions.

Seek legal advice if necessary

If a tenant dispute becomes complicated or legal advice is needed, consult with an attorney experienced in landlord-tenant law in Baltimore. They can provide guidance on the specific legal aspects of your situation, helping you navigate complex disputes, eviction proceedings, or any other legal matters that may arise.

Document everything

Maintain thorough documentation of all interactions, complaints, repairs, or resolutions related to tenant disputes. This includes written communication, photographs, receipts, and any other relevant evidence. Having a complete record can be helpful in presenting your case, should the dispute escalate or require legal action. Text messages, emails and certified mailings are all permissible evidence that can be used in eviction or escrow court if the case should escalate that far.  Therefore keeping a good record of communications is essential to your case. 

Stay informed about local regulations and laws

Stay up-to-date with Baltimore’s specific landlord-tenant regulations and laws to ensure that you are acting within the boundaries of the law. Understanding the rights and responsibilities of both landlords and tenants can help you navigate disputes and make informed decisions.


Resolving tenant disputes is an essential aspect of being a landlord in US. Effective communication, mediation services, a clear understanding of the eviction process, seeking legal advice when needed, maintaining thorough documentation, and staying informed about local regulations are key steps in successfully resolving disputes.

By proactively addressing tenant concerns and maintaining open lines of communication, landlords can foster positive relationships, reduce conflicts, and create a mutually beneficial rental environment. Should disputes arise, approach them with a level-headed and fair attitude, giving due consideration to all parties involved.

Remember, resolving tenant disputes can be a learning opportunity that helps improve your landlord-tenant relationships and strengthens your skills as a landlord in Baltimore.